Senior Technical Account Manager

The role

The Senior Technical Account Manager is a senior commercially oriented technical advisor within the Lighthouse Commercial team. They manage a portfolio of complex and high-value accounts, partnering closely with Account Executives to drive adoption, retention, and growth. The role combines strong Lighthouse product and integration expertise with commercial judgment and proactive account management. The Senior TAM acts as a trusted technical advisor to customer stakeholders, identifies risks and opportunities before they become issues, and translates technical capabilities into measurable business value.

What we expect

• 6+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, SaaS, or a similar customer-facing technical role.
• Strong understanding of SaaS products, integrations, APIs, data flows, and technical troubleshooting.
• Experience managing complex customer portfolios and working with Account Executives on retention and growth.
• Hospitality technology, revenue management, hotel systems, or comparable domain experience strongly preferred.
• Strong commercial awareness with the ability to connect technical capabilities to business outcomes.
• Excellent communication and presentation skills, including with senior customer stakeholders.
• AI-first mindset with demonstrated daily use of tools such as Claude, Gemini, and AI-powered Lighthouse products.
• Comfortable working with Salesforce, Gainsight, Jira, BI tools, and related platforms.
• Strong analytical and data-literacy skills; SQL/API knowledge is a plus.