Airline Account Director

The role

What we expect

• Own a portfolio of key airline accounts and be responsible for retention and net revenue growth
• Build and execute an account plan per client, with clear expansion opportunities and risk actions
• Identify and close expansion: new stations and routes, additional services (crew transport, hotel booking, deadhead travel), renewals and renegotiations
• Build relationships at every level within each airline, from ground operations and crew planning to procurement and senior leadership
• Travel regularly to meet your clients where they are
• Lead QBRs end to end: service performance, roadmap, and commercial development
• Monitor client health and escalation trends, spot churn risk and growth signals early, and act on them
• Act as first point of contact for airline escalations from our Amsterdam office, supporting our teams and working with Client Care and Operations to fix issues at the root
• Depending on your experience: take ownership of Get-e’s broader account management strategy
• Ensure smooth onboarding of newly won airline clients, working closely with the business development colleagues who landed them
• Make sure recurring client themes reach our product and service teams and lead to actual improvements