Operations Commercial Manager, Kouvola

The role

Translate customer service agreements into operational commercial baselines and support teams in understanding contractual obligations. Monitor commercial performance, operational costs, and margin development across service delivery operations. Identify, assess, and escalate commercial risks related to scope, cost, utilities, SLA performance, and service delivery. Support budgeting, forecasting, financial planning, and site-level commercial performance reviews. Evaluate operational scope changes and provide commercial impact assessments, pricing support, and governance recommendations. Monitor SLA performance trends, service credit exposure, and operational performance risks with commercial implications. Support utility billing, consumption reconciliation, capacity management, and customer billing alignment. Ensure vendor and subcontractor service arrangements support customer contractual commitments and operational delivery models. Participate in customer governance meetings, supporting commercial discussions, contract interpretation, and service evolution initiatives. Maintain oversight of lifecycle obligations, ownership boundaries, and long-term commercial sustainability commitments.

What we expect

• Bachelor's or Master's degree in Business Administration, Economics, Engineering, Facility Management, or a related field.
• Minimum 8 years of experience in commercial management, contract management, service delivery, infrastructure services, or operational environments.
• Strong understanding of contract governance, commercial risk management, and SLA-based service delivery.
• Experience monitoring operational costs, identifying margin exposure, and supporting commercial decision-making.
• Ability to translate contractual requirements into practical operational guidance for multiple stakeholders.
• Experience working with vendors, subcontractors, and customer-facing commercial governance processes.
• Knowledge of mission-critical environments, technical facilities, industrial operations, or data center operations is highly desirable.
• Fluent in English, both written and spoken. Finnish language skills are highly preferred.