Customer Data Consultant

The role

As a Customer Data Consultant, you will be in a key role in transforming raw data in source platforms into actionable data-driven solutions that drive how companies utilise data to sell better in all customer channels. You'll work closely with client stakeholders to understand their business challenges, assess their current data landscape, and recommend practical solutions in both technology and processes. In this key role, you'll take a hands-on approach to operationalize customer data and ensure it delivers real business value. Your expertise will enable clients to unlock data's full potential, driving smarter decision-making and business growth. Your client work could include e.g.: Designing and building automated data pipelines to ensure clean, reliable customer data flows between systems (e.g., from CRM, transactional databases, and web analytics tools) to enable actionable insights and personalized use cases Making data available for AI agents and other solutions. Creating, optimising and fine-tuning AI agents Transforming raw data for business use cases e.g. for marketing, sales or customer service. Designing data architectures between clients’ data sources and customer data platforms. Creating recommendations on how data can improve customer journeys, from targeting the right customer segments to creating personalized experiences across different channels. You’ll be working as a team together with our technology and design consultants in the areas of business-driven AI solutions and digital channels (such as marketing automation, ecommerce and CRM). All of our consultants are working very hands-on. We are a flat organisation and we don’t have any managerial positions. Seniority means that the more experience you have the more you get to take responsibility for your projects, coach other Roadie consultants, and participate in our competency-specific task forces, account management, and framing our sales offering.

What we expect

• Data modeling: Your toolbox includes frameworks and methods to identify data sources and develop models that support acting on the data, both in data analysis and activation. Experience and understanding of ETL and relational databases. Capability of scripting (Python, SQL).
• Data platforms: Hands-on experience with data platforms, developing data architecture and managing databases. Proficient with at least one of the major data platforms and technologies like GCP, Azure, AWS, Snowflake, and Databricks.
• Integrations and data pipelines: Some experience in building integrations between data sources, platforms and applications.
• Business mindset: Analytical and business-driven mindset, motivated by leveraging data to solve business challenges creatively. Ability to quickly identify business challenges and opportunities, and create an actionable plan for solving them.
• Domain knowledge: Practical experience working with marketing, sales, or e-commerce. You understand the typical business logic of these functions and how data is used to support the customer journey.
• Languages: professional proficiency in English

What we offer

• Salaries at Columbia Road are always based on your experience and skillset, and we place great emphasis on salary fairness between Roadies. We are open to hiring at multiple seniority levels for the role. You can expect your monthly salary to land between 4500-5000€ (Consultant), 4500-6500€ (Senior Consultant), or 6000-7000€ (Managing Consultant).
• A community-led organisation with a high level of autonomy
• A diverse, equitable, and inclusive workplace
• Option to buy stocks of the company through the common employee share program
• Recurring training and learning sessions to support your professional growth
• Offices in downtown Helsinki (with gym and pool), Tampere, and Jyväskylä
• A wide selection of quality tools to use for your work (laptop, phone etc.)
• Extensive health care services, including dental and mental health
• Insurance for travel and free-time
• Lunch benefit
• Phone subscription benefit
• Weekly breakfasts and healthy daily refreshments
• Flexible sports, culture, commuting and massage benefit
• Recurring Roadie-ideated events and activities
• Childcare services when your child falls ill
• A possibility to book the office for private events during the weekends
• Compensation for working on open source or social programs on your free time