Senior Revenue Systems Specialist

The role

Own and build solutions in Salesforce, including data model design, declarative automation, validation, permissions, page layouts, and reporting, taking projects from scoping and intake through rollout, adoption, and documentation Administer our post-sale platforms, including Gainsight and Accord, alongside our Customer Success Operations team, covering the rules engine, journey and email programs, surveys including NPS, and the workflows behind customer health scoring, CSM assignment, and account transfers Own integrations between Salesforce, Gainsight, and the rest of the stack, standing up new ones independently and eliminating the recurring failures that come with the existing ones Partner with Sales, Customer Success, and Customer Marketing on their requests, working out whether the fix belongs in a system or somewhere else, and seeing it through to a working solution either way Lead platform migration and consolidation work as our tech stack changes, from evaluation and vendor assessment through data movement, cutover, and adoption Hold a point of view on where the stack should go, surfacing the opportunities and the risks in our implementation rather than waiting to be asked Document what you build, and bring request volume down over time through automation and self-service Additional projects and responsibilities as business needs require