AI Customer Success Intern

Uppgiften

Learn to build and support AI workflows for Customer Management, including Exec Sponsor briefs, health and engagement signals, adoption scorecards, and onboarding scorecards. Prototype prompts, skills, and small scripts, and keep them running after launch. Assist and test AI outputs before CSMs rely on them. Build test sets from real accounts, check outputs against source data in Salesforce, ChurnZero, and Snowflake, log errors, and fix them. Translate customer success knowledge into AI requirements. Work with CSMs and Customer Management leads to define what a good output looks like for adoption, health, and engagement, then turn it into prompts or logic. Leverage KnowBe4 assessments and reporting to support adoption insights, including participation rates, phishing outcomes, training completion trends, and retention trends. Keep internal trackers and dashboards current, and escalate risks or blockers to the assigned CSM. Document best practices and AI assets. Maintain runbooks, prompt versions, data definitions, and templates. Compile and share approved KnowBe4 resources and rollout steps, and support AI Champions as they adopt the workflows.

Vad vi förväntar oss

• Currently pursuing or recently completed a diploma/degree in Computer Science, Data Analytics, Business, Information Systems, or a related field
• Hands-on use of an AI assistant for real work, and interest in prompt design
• Basic SQL or Python
• Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs)
• Familiarity with email and collaboration tools (Gmail, Google Workspace)
• IT experience/exposure is a plus
• Strong verbal and written communications
• Organized, detail-oriented, and able to manage multiple tasks with guidance
• Curious, coachable, and comfortable working in a team environment
• Able to explain AI outputs and their limits to non-technical stakeholders
• Comfortable checking AI outputs against source data
• Interest in AI, SaaS, or customer-facing roles
• Exposure to CRM tools (e.g., Salesforce) and customer success platforms (e.g., ChurnZero)
• Experience building with an LLM API, Claude, or a no-code automation tool
• Exposure to MCP connectors or API integrations
• Experience on projects involving customer support, onboarding, training, or account management (school, part-time, or internships)

Vad vi erbjuder

• We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
• Note: An applicant assessment and background check may be part of your hiring procedure.
• Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
• No recruitment agencies, please.