Director, Solutions Engineering

The role

Our Solutions Engineers help the largest hotel groups, management companies and chains understand what our products can do for them and prove the return. You will lead that team globally and stay close to the customer by supporting AMER field sales directly. Solutions Engineering at Lighthouse is a collaborative process. We deeply understand customer challenges and use our technology to create tailored solutions. You will own how we do that: the methods, tools, processes and best practices, working in lock step with sales, the quality and depth of our technical discovery, and the standard of every solution that goes to a customer. You will join Revenue Excellence, which brings together Enablement, Solutions Engineering and Sales Automation. You will work closely with Sales, Account Management, Product and Engineering to deliver high-value, healthy-margin deals that make customers successful.

What we expect

• You are a senior leader in hospitality technology or SaaS, with experience leading a presales or solutions engineering team.
• You know the hotel commercial world: revenue management, distribution, benchmarking and data analytics. You also know how RMS, PMS, CRS and distribution technology fit together.
• You understand integration methods, data transfer, security and solution architecture, and you can build clear solution diagrams.
• You have led RFP and RFI responses and big, complex deals, and you can estimate time and resources reliably.
• You understand SaaS and DaaS delivery models and what makes a deal profitable and lasting.
• You communicate clearly, in writing and in person, to executives and industry experts. You explain complex ideas simply.
• You care about detail, documentation and results, and you are willing to roll up your sleeves.
• You work well across time zones and can juggle many priorities.