Customer Service Administrator

The role

To provide full and comprehensive administration support for Engineers, Dispatchers and Service Management for all service activities, nationally, to ensure the highest level of customer service is delivered and all KPIs are achieved. Full and comprehensive administration support to Internal and External Stakeholders Ensure correct and swift processing of all work recorded in SAP Build a strong and positive relationship with customers, engineers and colleagues Processing service reports through to invoice Invoice queries and resolution/escalation as required Proactive follow up of quotations raised for external repairs Control and resolution of all SAP error reports System cleansing as required referring to the error logs. Allocate and order Sub–contracted work Handling and logging of customer calls efficiently and by agreed procedure To ensure all Customer Processes are followed and SLA are adhered to Maintain and amend Customers CRM database Duties may vary dependent on specific roles within the Podular structure, or any additional tasks deemed necessary by the NCSM.

What we expect

• Ability to work under pressure and in a fast-paced environment
• Good organizational and multi-tasking skills
• Ability to communicate on multiple levels
• Strong admin experience
• SAP experience is a plus
• Excel & Word experience