Service Delivery Coordinator (Customer Onboarding)

The role

Your mission We are an IT services provider delivering end-to-end support, from service desk operations to project coordination, vendor management, and expansion planning. To strengthen our onboarding process, we’re seeking a Customer Onboarding/Projects Coordinator (2-month contract, with possible extension). This is a senior role requiring someone who can quickly learn our workflows, shadow our SME, and then take charge of onboarding new customers. The ideal candidate is data-driven, analytical, and confident in engaging both clients and leadership. They must be able to challenge processes, propose improvements, and hold stakeholders accountable. Your profile Learn, Lead & Implement - Absorb internal workflows, tools, and customer processes (Salesforce, Confluence, Smartsheet, SharePoint, MS Planner). - Shadow the SME to capture best practices, then lead both onboarding and implementation for new customers. Customer Onboarding & Implementation - Facilitate kickoff meetings, gather requirements, and design onboarding/implementation plans with clear timelines. - Drive solution setup and implementation, ensuring successful customer adoption. - Coordinate across teams and vendors to hit delivery milestones. - Represent Dynamix with confidence in client-facing discussions. Data & Reporting - Extract and analyze onboarding/implementation data (Salesforce, Smartsheet, etc.). - Build reports and presentations to show progress, risks, and opportunities. - Instill a data-first approach to decision-making. Process Oversight - Critically assess onboarding and implementation processes, identify inefficiencies, and recommend improvements. - Provide evidence-based feedback and hold stakeholders accountable. What We’re Looking For - Experience: 5+ years in IT onboarding, project coordination, or customer success with enterprise clients. - Data-Driven: Skilled in Salesforce, Smartsheet, SharePoint reporting. - Leadership Presence: Confident communicator with senior-level clients. - Independent & Accountable: Able to drive decisions without executive reliance. - Cultural Awareness: Familiar with U.S. business practices; comfortable with candid dialogue. - Tools Expertise: Salesforce, Confluence, Smartsheet, SharePoint, MS Planner, MS Teams (other CRM experience is a plus). Contract Details - Duration: 2 months (initial). - Extension: Possible, based on performance and client feedback. - Engagement: Direct client-facing role with immediate onboarding responsibility.