Customer Success Manager

The role

We are looking for a commercially minded, technically sharp Customer Success Manager to join our team. You will own the full customer lifecycle: onboarding, adoption, value delivery, retention, and expansion. You’ll work with customers across Europe and North America, so adaptability, curiosity, and collaboration are essential. Whether you come from Customer Success, Sales, or a related background, you’re confident leading conversations that connect product value to business outcomes, and you’re on top of your metrics. You don’t wait for problems: you take initiative, improve systems, and move things forward. ✅ Manage a portfolio of customers across Europe and North America. ✅ Lead onboarding and training for new users and teams. ✅ Create customer success plans based on goals and usage data. ✅ Monitor customer health, address risks, and prevent churn. ✅ Drive upsell, cross-sell, and expansion opportunities. ✅ Partner with Sales to support renewals and influence new deals. ✅ Run data-driven QBRs and strategic value reviews. ✅ Advocate for customer needs internally, contributing to road map and messaging. ✅ Share insights to improve CS processes, playbooks, and cross-team workflows.

What we offer

• ✔️ Flexible work hours with a time-bank system.
• ✔️ 3000€–3700€ base salary + quarterly bonuses + benefits.
• ✔️ Extended healthcare, leisure-time insurance, Smartum benefits (lunch, sports, culture, massage).
• ✔️ Opportunities for personal development during working hours.
• ✔️ A supportive, skilled, and welcoming team.
• ✔️ A trusted role with both autonomy and strong leadership support.
• ✔️ A well-loved product used by global customers.
• ✔️ A culture that values empathy, fairness, and continuous improvement.