Digital Customer Success Intern

The role

Support digital campaign execution by assisting with the build and quality review of targeted, lifecycle-aligned email journeys that deliver value-added content to the right contacts at the right time, under the guidance of the Digital Success Manager. Maintain audience segments and engagement data by building and updating segments, applying campaign entry and exit criteria, and keeping contact, subscription, and engagement records accurate. Monitor campaign performance by pulling and summarizing opens, clicks, and delivery metrics, and flagging trends across contacts, accounts, and designations for the team to review. Prepare adoption and value plays by drafting customer-facing content around a clear call to action and queuing timely plays for review and approval before delivery. Respond to inbound requests for enablement, self-service guidance, and support case review by triaging requests, routing them to the right owner, and drafting responses from approved templates. Ensure content meets brand standards by checking drafts against KnowBe4’s brand, design, tone, and voice guidelines before they go to review and approval. Build product knowledge across the KnowBe4 Platform, including security awareness training, phishing simulation, email & collaboration security, and AIDA, so you can speak to how customers use the product. Monitor adoption signals for assigned accounts and share usage and engagement trends with CSMs and Renewal Specialists to support retention and renewal goals and identify expansion opportunities. Capture customer feedback and share it with Product Management, Technical Support, and Sales through the established channels. Participate in team initiatives and ad hoc campaign requests that improve customer experience, such as refreshing templates, updating onboarding checklists, documenting playbooks, and preparing assets for the CSMs.

What we expect

• Currently enrolled in a diploma or degree program in Business, Marketing, Communications, Information Systems, Cybersecurity, or a related field (enrollment is required for this for-credit internship)
• Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs)
• Familiarity with email and collaboration tools (Gmail, Google Workspace)
• IT experience or exposure is a plus
• Strong verbal and written communication, including concise customer-facing writing with a clear call to action
• Organized, detail-oriented, and able to manage multiple tasks with guidance
• Comfortable reading engagement data and drawing simple conclusions from it
• Curious, coachable, and comfortable working in a team environment
• Interest in cybersecurity, SaaS, digital marketing, or customer-facing roles
• Exposure to marketing automation or customer success platforms (e.g., Marketo, ChurnZero, Gainsight) or CRM tools (e.g., Salesforce)
• Coursework or projects involving email campaigns, data analysis, customer support, onboarding, or account management (school, part-time, or internships)
• Fluency in additional languages (not required); KnowBe4 localizes campaigns for markets including Japan and Germany

What we offer

• We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
• Note: An applicant assessment and background check may be part of your hiring procedure.
• Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
• No recruitment agencies, please.