Support Engineer

The role

Support the day-to-day operation, monitoring, and maintenance of mission operations and ground segment systems. Assist with routine checks of mission control systems, ground systems, telemetry processing, data flows, and operational support tools. Support spacecraft and ground segment operations teams during routine operations, test campaigns, simulations, and mission readiness activities. Support Orbit Determination and Analysis, Mission Planning, and related operational products by assisting with data checks, planning inputs, validation activities, and routine coordination. Investigate first-line technical issues affecting operational systems, escalating complex issues to senior engineers, system owners, vendors, or specialist teams. Maintain and update operational procedures, work instructions, support guides, troubleshooting material, and technical documentation. Support training activities by helping prepare training material, console guides, practical exercises, and onboarding support for new team members. Participate in anomaly response, incident investigation, root cause analysis, and corrective action tracking under the guidance of senior team members. Support maintenance windows, system updates, verification activities, and regression checks for mission operations and ground segment systems. Contribute to continuous improvement by identifying recurring issues, documentation gaps, training needs, and opportunities to improve operational efficiency.

What we expect

• Background in satellite operations, ground segment operations, mission operations, systems support, or a related technical environment.
• Good understanding of operational systems, technical support processes, and troubleshooting methods.
• Ability to follow and maintain operational procedures, support guides, checklists, and technical documentation.
• Strong attention to detail, especially when working with operational data, system status, logs, and configuration information.
• Good communication skills, with the ability to work effectively with operations, engineering, IT, security, and vendor teams.
• Ability to support time-critical operational activities in a calm, structured, and methodical way.
• Willingness to learn spacecraft operations, mission control systems, ground segment architecture, mission planning, and operational readiness processes.
• Strong ownership mindset, with the ability to track issues through to closure and keep stakeholders informed.