Service Manager, EuroHPC Federation Platform

The role

Lead the day-to-day operations of the European Federation Platform (EFP). Act as Service Manager and drive the implementation and continuous improvement of service management practices. Monitor service performance, quality, and compliance with agreed operational targets. Coordinate incident, problem, change, and release management processes. Drive operational risk, security, compliance, business continuity, and disaster recovery activities. Prepare operational reporting, KPIs, and status updates for management and governance bodies. Bridge platform development and operations, ensuring new services are production-ready and sustainably operated.

What we expect

• Fluent written and oral communication skills in English.
• Ability to work independently and in a senior role.
• A proactive, structured, and solution-oriented approach with strong communication and organizational skills.
• Ability to collaborate effectively with technical and non-technical stakeholders across multiple organizations.
• Proven experience with IT service management (FitSM/ITIL) and service delivery in complex operational environments.
• Strong understanding of service performance management, operational governance, risk management, and business continuity.
• Hands-on experience coordinating incidents, releases, escalations, and cross-functional operational activities.
• Broad technical understanding of modern infrastructure technologies, including cloud, containers, networking, storage, and identity management.
• We value strong administration skills with both bare metal Linux servers and kubernetes (or equivalent)
• Familiarity with monitoring, automation, CI/CD, and software delivery processes.
• Knowledge of security, compliance, and audit practices, preferably including ISO 27001.

What we offer

• At CSC, our employees enjoy a wide range of benefits designed to support both their professional and personal lives. We offer flexible working hours and the option for remote work, making it easier to balance work and daily life. Our comfortable workspaces in Keilaniemi, Espoo, is designed to facilitate both teamwork and tasks that require quiet concentration. We provide comprehensive occupational healthcare services, comprehensive health insurance, and remote work insurance. Employees can take advantage of a lunch benefit during the workday, and we support recreational activities with sports …