Customer Operations Specialist

The role

Manage the full order-to-delivery process from order entry to delivery in our ERP systems Act as the primary operational contact for customers and build strong relationships through proactive communication Prepare and manage customer documentation, including order confirmations, Certificates of Analysis and customer-specific instructions Maintain customer master data, manuals and operational guidelines Provide sales support for selected customers, including pricing, quotations and coordination using tools such as HubSpot Collaborate closely with Sales, warehouse operations, logistics partners and other stakeholders to ensure accurate and timely deliveries Contribute actively to customer satisfaction, loyalty and the continuous improvement of our service quality

What we offer

• An interesting role at the heart of our customer and supply chain operations
• The opportunity to work closely with customers and colleagues across different functions in an international environment
• A positive and autonomous work environment where you can take ownership of your work
• A collaborative culture where continuous improvement and sharing ideas are encouraged
• Competitive salary and benefits package