Customer Success Manager - Swedish speaker

The role

Cultivate and manage strong, long-term relationships with clients. Deliver exceptional customer service, proactively addressing inquiries and resolving challenges to ensure a positive customer experience. Equip solution providers with the necessary knowledge and tools to optimize their participation in our invitation-only events, maximizing lead generation and relationship building opportunities. Collaborate closely with the sales team to identify up-selling, cross-selling, and portfolio sales opportunities, contributing to increased customer lifetime value. Articulate the value proposition of our services, effectively communicating our unique event concept and its benefits to clients. Demonstrate excellent time management skills, prioritizing tasks and responsibilities to maintain a focus on both strategic goals and client needs. Possess a keen eye for detail, ensuring accuracy and efficiency in all customer interactions.

What we offer

• Performance rewarded: You’ll receive an attractive compensation package with base salary, commission that is reflective of your efforts.
• Growth and learning: From day one, you’ll benefit from a four-week onboarding program and continuous coaching through our international AL Academy, ensuring you’re always developing and moving forward in your career.
• Recharge & Thrive: We care about your well-being and want you to stay energized both inside and outside of work. That’s why you can earn up to 12 extra vacation days each year.
• We win together: Collaboration is our driving force, and every success is shared. That’s why we love bringing people together through company trips, international events, and local office celebrations — whether it’s hitting the slopes in Levi, running the Berlin Marathon together, or celebrating milestones across our offices in Europe.
• Annual company trip: Every summer, all employees from our different offices come together in Finland for an exciting company trip — a mix of team building, knowledge exchange, and celebrations.
• Global Community & Diversity: Diversity is part of our DNA. With colleagues from over 50 nationalities, you’ll join an international community where every culture, perspective, and background fuels innovation and success.