Operations Specialist

Your job

• Handle inbound and outbound communication with B2B customers and transport suppliers via Zendesk
• Check booking quality and confirm transport details meet operational requirements
• Escalate disruptions and resolve issues within agreed service times (SLAs)
• Follow our standard operating procedures (SOPs) accurately across all tasks
• Spot inefficiencies in how we work and flag them to the Operations Supervisor
• Work closely with our Manila and Netherlands operations teams across shifts

Your profile

• Fluent English, with strong written and verbal communication
• Bachelor’s degree
• Comfortable with rotating shifts, including evenings, nights, weekends and holidays
• Fast and accurate on a computer (you’ll take a short practical test in the first interview)
• Able to learn and remember processes quickly
• Proactive, a natural problem-solver and a team player

Why us?

• Travel expense and parking reimbursement: we cover a portion of your travel expenses and parking at the office.
• Experience our service: use our cab service twice a year yourself, anywhere in the world.
• Free snacks and refreshments from the pantry.
• 15 vacation days each year, on top of 15 sick leave days.