Customer Service Administrator

To provide full and comprehensive administration support for Engineers, Dispatchers and Service Management for all service activities, nationally, to ensure the highest level of customer service is delivered and all KPIs are achieved.  
Full and comprehensive administration support to Internal and External Stakeholders 
Ensure correct and swift processing of all work recorded in SAP

Main Duties

Processing and control of subcontract orders and invoicing 
Preparation of SAP quotations for external repairs  
Raising any necessary Credit and Debits 
Raising Purchase Orders for suppliers, follow up, control and monitor 
Promote health, safety and welfare, champion a safety-first culture within our business

Team Responsibilities

Build a strong and positive relationship with customers, engineers and colleagues 
Processing service reports through to invoice 
Invoice queries and resolution/escalation as required 
Proactive follow up of quotations raised for external repairs
Control and resolution of all SAP error reports 
System cleansing as required referring to the error logs. 
Allocate and order Sub–contracted work 
Handling and logging of customer calls efficiently and by agreed procedure 
To ensure all Customer Processes are followed and SLA are adhered to 
Maintain and amend Customers CRM database

Duties may vary dependent on specific roles within the Podular structure, or any additional tasks deemed necessary by the NCSM.

Role Requirements

Competencies Required

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