SME Account Manager

Company Description

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets.

Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 700 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Bulgaria, Finland and beyond. 

Job Description

This is an excellent opportunity for individuals eager to start their sales career in a dynamic and fast-paced environment. As a SME Account Manager, you will oversee a territory of SME accounts, leveraging your communication skills and attention to detail to ensure successful renewals and contribute to the company's growth. This role offers the chance to build foundational sales skills while engaging with clients globally and working collaboratively across teams.

Key Responsibilities

Account Management & Client Support

• High-Volume Account Management: Oversee a portfolio of SME accounts globally, ensuring smooth renewals, client satisfaction, and timely engagement.
• Client Retention & Support: Provide continuous support to clients throughout the year, identifying opportunities to improve their experience and ensure successful renewals, with a focus on maintaining strong relationships.

Revenue Growth & Pipeline Management

• Year-over-Year (YoY) Growth: Drive year-over-year revenue growth through consistent renewal success and securing growth opportunities within your accounts.
• Pipeline Efficiency: Manage a high-volume sales pipeline, maintaining consistent communication through calls and emails to ensure timely renewals and proactive engagement.
• Upselling & Cross-Selling: Proactively identify opportunities for product and user expansion, securing incremental revenue and maximizing account value.
• Negotiation: Lead pricing discussions and renewal negotiations to retain accounts, maximizing value while meeting revenue targets.

New Business Lead Management

• Lead Qualification & Prioritisation: Qualify inbound and internally generated leads within defined SLAs, assessing customer use case, need, budget, and buying authority to ensure a high-quality pipeline and accurate CRM management.
• Efficient Sales Execution: Engage leads quickly and progress opportunities through a structured, efficient sales process, ensuring timely follow-up, clear discovery, and effective pipeline progression.
• Use-Case Discovery & Product Positioning: Conduct consultative discovery to understand customer workflows and needs, positioning the most relevant Fastmarkets products and solutions aligned to the customer’s use case.
• Pricing & Commercial Discipline: Ensure customers are priced correctly according to scope, usage, and commercial guidelines, maintaining revenue integrity while clearly communicating value.
• New Logo Conversion: Convert qualified leads into first-year customers, managing early-stage engagement through to proposal, negotiation, closed won, onboarding, and adoption
• Lead Nurturing: Maintain ongoing communication with early-stage or longer-term prospects to build relationships and develop future opportunities.

Qualifications

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.

If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on.

KNOWLEDGE, EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

• Minimum of 2 years in customer-facing roles
• Excellent English proficiency (written and verbal)
• Strong communication and negotiation skills
• Ability to thrive in a fast-paced, high-volume environment
• Team-oriented mindset with a focus on collaboration

If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.

Additional Information

Our Values

Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance
   
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
   
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
   
• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
   
• CUSTOMER CENTRIC. We are customer-centric in all that we do
   
• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

We are committed to ensuring all candidates feel welcomed and supported. Should your application advance and you require accommodations for the interview process, please inform us so we can make the necessary arrangements.

Reward and benefits at Fastmarkets

We believe in fair pay and benefits that support you both inside and outside of work. Through Fastmarkets Rewards, you'll have access to a range of core benefits and a flexible allowance, giving you the freedom to tailor your package to suit your lifestyle, wellbeing and financial priorities. We know that everyone's needs are different, so we've designed our benefits to support our diverse global team wherever they're based.

Specific benefits may vary by country and role.

You’ve read a little about us – now it’s over to you!

If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day.

It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.