ServiceNow Solution Architect

Tehtävä

As a ServiceNow Solution Architect, you will take ownership of solution architecture and help clients make the right architectural decisions throughout their transformation journeys. Your assignments may include major ServiceNow implementations, platform modernisation, advisory engagements and Application Management Services. You may also work directly within a client's organisation as a trusted architectural advisor, supporting their internal ServiceNow team with complex technical and strategic challenges. Your work may take you from advising a client's platform owner on architectural decisions to leading solution design workshops, guiding implementation teams or resolving complex challenges in an enterprise ServiceNow environment. Your responsibilities may include: Leading the architecture and solution design of ServiceNow implementations, ensuring scalability, maintainability, security and alignment with platform best practices. Translating complex business and technical requirements into end-to-end ServiceNow solution architectures. Advising clients on ServiceNow platform strategy, Enterprise Service Management, architecture, governance and technology roadmaps. Designing solutions across ServiceNow workflows, applications, service portals and digital experiences. Making architectural decisions on platform configuration, application development, data models, security and integrations. Providing technical leadership to implementation and AMS teams, reviewing solution designs and ensuring delivery quality. Supporting platform evolution, architectural governance and continuous improvement throughout the ServiceNow lifecycle. Facilitating architecture workshops, supporting change management and adoption, and guiding client teams through knowledge transfer and training. Collaborating with Deloitte's Nordic and global ServiceNow experts to develop solutions and share best practices. Supporting pre-sales activities through solution design, technical discussions, estimates and proposals. Exploring emerging ServiceNow capabilities, including AI, intelligent automation and new platform technologies. Beyond individual assignments, you will have the opportunity to contribute to our ServiceNow architecture practices, technical capabilities and growing business in Finland.