Software Development Engineer III, Logistics API

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As a Staff Engineer, you will be responsible for designing, developing and operating significant areas of our routing services. In this role, you can expect to: Design and implement scalable services for our API and routing engine tiers, following best practices for deployment, resilience, and observability. Design and improve services that power the data consumption and storage of the routing data. Drive the design, development, and testing of Mapbox tools Shape internal tools and automations to make the whole engineering life easier and fun. Drive design and development of services quality metrics and analytics. Run and design experiments to evaluate the quality, reliability, and capacity requirements of our user-facing navigation products. Participate in end-to-end feature implementation within the larger navigation team; review code and design documents, shepherd feature releases, and participate in an on-call rotation. Work with product owners, sales engineering, and management to drive future product direction. Participate in an on-call rotation to ensure our systems remain available to customers 12/7. Team members alternate as the on-call primary responder, which may require immediate response outside normal working hours, including weekends. Navigation API services interact with many internal systems at Mapbox, making this a high-visibility team with great opportunities to collaborate across the company. Experience in engineering web services in either Rust or Typescript (Node.js) Experience building highly-available API services within container-based environments (e.g., Docker, ECS, Kubernetes, etc. on AWS). Proficiency in implementing monitoring instrumentation, triaging incidents, resolving customer issues, and continuous product improvement. Knowledge of operating systems and distributed systems (e.g., fault-tolerance, consistency, service discovery, etc.) Proven ability to design long-term technical strategies that balance immediate product delivery with the reduction of systemic technical debt across multiple departments. Extensive experience driving high-visibility initiatives that improve engineering standards and operational excellence for the cross-functional teams Strong English verbal and written communication skills. Mapbox has offices across the globe. You should communicate about complex ideas concisely to an audience worldwide. Experience or interest in solving geo-spatial problems. Candidates should also have: A desire to work with individuals with diverse backgrounds, perspectives, and experiences. Enthusiasm for learning and knowledge sharing in a multidisciplinary environment, supported by mentorship experience and strong written and verbal communication skills. A rigorous approach to problem solving, using experiments and data analysis to drive quality of service improvements.