Client Support Specialist - English speaking | Klientu atbalsta speciālists/-e

Uppgiften

Work on regular days as a Client Support Specialist; Support the onboarding process of new clients and partners Work with AI-driven customer support – use AI tools, such as Claude, in your daily work to resolve client requests faster and help keep our support knowledge base accurate and up to date; Provide remote communication with clients - via email, phone, and chat Provide clients with the necessary information about Mapon products; Proactively resolve problem situations, troubleshoot solutions and devices; Plan installation trips for technical specialists to clients and support technician work; Collect and analyze various amounts of data; To replace colleagues from the same department, during their absence – during holidays, business trips, studies, or sick leave, as well as help the Global Support team with incoming tasks; Follow organizational policies and regulations; To comply with confidentiality commitments.