Dispute Specialist

Since our founding, we have been committed to driving innovation and creating meaningful impact. We work towards an ambitious vision and goals, backed up by our history of successfully delivering high-quality results and sustainable growth.

Historically and going forward, the people working at Nordiska are what enables our success. We balance our professional environment with an entrepreneurial mindset, always acting with honesty and responsibility, to build long-term trust among customers, partners and employees.

About the Role

As Dispute Specialist, you will ensure consistent and accurate handling of card disputes across Nordiska’s card products and partner brands throughout the Nordics. You will own cases from initial assessment through investigation, follow-up and closure, applying your expertise and card scheme rules to resolve complex cases and guide colleagues towards well-supported decisions.

Working closely with Customer Services, Backoffice, fraud specialists and external payment partners, you will be the operational point of reference for dispute matters, making decisions within your mandate and escalating cases that require additional authority or legal guidance. You will help shape a dispute function that customers, colleagues and partners can rely on, influencing how we work and building expertise across Operations while staying close to daily casework.

In the role, you will:

• Manage card disputes and chargebacks involving unauthorised transactions, processing errors, goods, services and refunds. Assess evidence, eligibility and dispute grounds, prepare submissions, evaluate merchant responses and manage subsequent stages within agreed mandates.

• Drive cases forward, meeting card scheme deadlines and internal service standards, documenting decisions and working with Customer Services to communicate evidence requirements, progress and outcomes.

• Guide colleagues on complex cases and coordinate partner escalations, including pre-arbitration and arbitration. Handle ARN and equivalent Nordic consumer dispute cases, preparing documentation and responses and monitoring deadlines.

• Ensure dispute-related credits, reversals and account adjustments are processed and reconciled according to agreed procedures.

• Maintain procedures, controls and practical guidance, translating relevant card scheme changes into updated ways of working.

• Train and support Customer Services and Backoffice colleagues, review case quality and strengthen dispute knowledge.

• Track volumes, ageing, outcomes and losses, identifying recurring issues and improving tools and processes with Product, Tech and fraud specialists.

Your Professional Profile