Senior Business Analyst, Appraisal Operations

What You Will Work On

Lead requirements gathering by facilitating stakeholder sessions to elicit, analyze, and document operational needs
Define project scope and business objectives to ensure alignment with long-term strategy
Validate delivered solutions against business needs through user story creation and acceptance criteria
Provide analytical support to teams engaged in ongoing performance improvement initiatives
Weekly internal reporting: Performance, financials and escalations
On-demand customer requests for custom analysis
Coverage analysis of appraiser and broker panels
Provide Analyst support to CX Organization to build accurate and robust business justifications for system enhancement requests, analyze performance trends.
Building dashboards and reports using tools like google sheets, google slides and quicksight
Effectively communicate analysis, data and recommendations to senior leadership and other CX stakeholders

Who We Are Looking For

2-4 years of experience as a Junior Analyst, QA Analyst, Data Analyst, or Operations Associate; demonstrated exposure to project support, documentation, and reporting.
Strong data analysis skills 
Excellent verbal and written communication skills
Proven ability in influencing cross-functional stakeholders and guiding project direction
Demonstrated strong work ethic
Excellent organizational and project management skills
Strong analytical and critical-thinking skills to create data with little direction
Demonstrated ability to manage through change and adapt to a changing environment
Strong history of mentoring and developing employees
Ability to operate with a high degree of autonomy while managing multiple complex projects
Additional Qualifications
Microsoft/Google Experience
Deep Excel/Sheets Experience to perform helpful analysis for the business
P&L experience
Strong business acumen

What You Can Expect

• Compensation: The base salary for this position ranges from $92,000 - $115,000  annually, depending on your location, experience, and qualifications. Additional compensation offerings include a company profit-sharing bonus program, communication stipends, and referral bonuses.
• Inclusive benefits package offering: 
  Comprehensive medical, dental, and company paid vision insurance, 401(k) retirement plan with employer match, voluntary life and AD&D insurance options, voluntary supplemental insurances for accident, critical illness, and legal services,  paid time off (PTO) and paid holidays, employee assistance and wellness programs, company paid short term disability coverage, company contributions to health saving funds (with participation in the high deductible health plan. We offer company-paid access to Galileo for virtual primary care and Rula for virtual mental health resources.
• Through our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team.
  Career and skill development resources to help advance your career and personal growth.
  A mission-driven environment where your work makes a measurable
• impact on the real estate industry.

What We Value

• Wherever it Leads, Whatever it Takes® -  No matter how remote, complex, or unexpected. Our commitment never wavers.
• Hire NICE people - Skills can be taught but character shines through. We seek those who bring integrity, kindness, and grit.
• Lift others up - We lead with empathy and strive to improve the lives of those around us.
• Sweat the details - Excellence lives in the little things. Getting it just so is how we make a big impact.
• Raise the bar -  We don’t settle for industry standards, we redefine them.