Customer Relations & Sales Ambassador-German

Arbetsbeskrivning

Job Description In this role, you’re the calm, confident voice behind the screen and on the phone. As our Customer Relations & Sales Ambassador, you’ll turn questions into solutions, challenges into positive experiences, and “just browsing” into “add to basket”, without sounding like a bot. You’ll support customers via email, phone and social media, while spotting opportunities to recommend the right Rituals product for their moment (because yes, that hand soap might actually change someone’s day). What you’ll do: Be the go-to contact for our German- and English-speaking customers: questions, concerns, compliments and order issues. Deliver personal and engaging service (no copy-paste replies, no corporate scripts). Spot sales opportunities naturally and recommend products that truly match the customer’s needs. Keep an eye on quality and productivity, working with targets and KPIs while staying authentically you. Think in solutions, not problems and make sure customers feel genuinely heard along the way. Bring the Rituals brand to life through your service and help customers turn everyday routines into more meaningful moments.