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Narvi Payments Oy Ab

Customer Support Manager - Remote

DistansHeltidför 1 timme sedan

Arbetsbeskrivning

We are looking for a Customer Support Manager to join our Account Management team.Your Responsibilities
  • Get to know Narvi’s products, services, and platform
  • Respond promptly and professionally to customer inquiries, questions, and complaints via the Zammad ticketing system
  • Provide accurate and detailed information about Narvi’s products, services, and platform functionalities
  • Troubleshoot and resolve customer issues related to onboarding, transactions, and technical difficulties
  • Collaborate with internal teams, including development and product, to address complex customer issues and provide effective solutions
  • Proactively identify patterns or trends in customer inquiries and provide feedback to improve product features and user experience
  • Assist in creating and updating customer support documentation, including FAQs, knowledge base articles, and user guides
  • Take a lead role in identifying opportunities for automation within the customer support workflow, including developing and implementing automation solutions to streamline processes and improve efficiency
What You Bring
  • 1–3 years of experience in a customer support, client support, or account management role
  • Experience using customer support software and tools for ticket management and communication, such as Zendesk or Zammad
  • Strong verbal and written communication skills in English
  • Excellent problem-solving and analytical skills
  • Patience, empathy, and a genuine passion for providing exceptional customer service
  • Previous experience or general understanding of payment flows, banking services, SEPA, or SWIFT would be a plus
Language Skills
  • English: C1+
  • Other languages are a plus
What We Offer
  • Full-time role
  • Remote or hybrid work setup in Helsinki or Warsaw
  • Real flexibility, not just lip service — work hours that fit your life and the business
  • Clear responsibilities, open communication, and a practical work environment without unnecessary bureaucracy
  • Occasional travel for international conferences and business events
ContactPlease feel free to reach out to the Hiring Manager, Ekaterina Tolstova, at [email protected].Apply now

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Narvi Payments Oy Ab

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