Member of Business Team (Startup GTM, Marketing & Ops)

Is this the role for you?

• Do you have a voracious appetite for learning and driving real results?
• Enjoy working closely with a high-intensity founding team?
• Are you looking for a role that provides outsized responsibility – and be critical to success?
• Can you handle aggressive amounts of ambiguity?
• Do you want to work in an environment with A+ people only?
• Do you have the confidence that you’ll succeed in the role, given the incredibly high-expectations?

Culture

We treat your time as the scarce asset that it is. We respect people being heads-down and having the time to get into a flow. Distractions and context switching are things we work to minimize. We have meetings for specific purposes, and leverage async channels when appropriate.

Mash has an open and direct culture. We believe that not making a decision is a decision – and a terrible one at that. We have strong conviction and a bias for action. We can agree to disagree, and move forward after reviewing the details. As we learn, we will reevaluate, iterate and push forward.

About Mash

We’re a dynamic team with experience at startups, and scaling products at big tech including Google, Amazon, Ada, D2L, CourseHero, Rakuten, Dayforce, PagerDuty, ROSS Intelligence & Lazer. We have top AI staff, including from programs such as MScAC, and advisors that have built startups and led some of the largest organizations in big-tech over the past 15 years.

We don’t use any seniority titles, and plan not to for as long as feasibly possible (learn more about why).

Mash investors include Whitecap Venture Partners, Castle Island Ventures, Maple VC, Strategic Cyber Ventures, Aquanow, Spacecadet, and angel investors including Sunny Madra (formerly Groq, now NVIDIA), Balaji Srinivasan (former CTO of Coinbase, author of The Network State), Austin Hill (co-founder of Zero-Knowledge Systems and Blockstream), Josh Troy (multi-startup CFO/co-founder, including Urbint) and John Pfeffer (former partner at KKR, co-founder of Pfeffer Capital).

Experience & expectations

• Experience launching and scaling prosumer, consumer or PLG software products.
• Have strong user empathy, and a user experience first mindset.
• You respond well to open-ended problems, thrive on autonomy, and are a self-starting problem solver.
• You are curious. Act with high-agency, are biased to launch/action. Have a passion for lifelong learning.
• Excel in team environments and are focused on team goals.
• Have great communication skills.
• You have 3+ years of demonstrated success in a demanding, high-paced environment with multi-disciplinary responsibilities at a startup or high growth technology company.
• Bonus: you’ve built products, or have side-hustles/hobbies that you’re proud to share.

Role & responsibilities

You will be working directly with the founding team to help accelerate the business. Your primary focus will be in helping to understand and grow our user base – and serve current users better.

You will have significant responsibility across the GTM stack. Some of which will include the following, others aren’t listed, and some listed here we will decide not to do –

Understand our users and turn them into vocal champions

• Become the team’s expert on who gets value from Mash and why, through conversations, research and behavioural data.
• Create ways for our best users to shape the product and speak for it, such as a product council or early-access programs.
• Feed what you learn straight into product, positioning and the roadmap.

Create delightful first-user experiences

• Own the path from first web-site visit to habit, so new users understand value, convert and keep coming back.
• Shape how people experience Mash through onboarding, email, notifications and some in-product moments.
• Build the measurement that shows what’s working: define success, run experiments, and turn data into decisions the team acts on.

Launch and amplify Mash

• Plan and run product launches, from feature releases to general availability.
• Build partnerships and creator relationships that extend our reach.
• Create moments that get people talking about Mash, including events, press and community.

Build a repeatable growth engine

• Find and scale the channels that bring the right people to Mash across paid, organic and the App Store, and learn what actually converts.
• Turn early experiments into a repeatable acquisition engine, and decide where to double down and where to cut.

How to apply

Email us at [email protected] and include:

• A bit about yourself.
• Your resume.
• Three bullet points about why you are specifically interested in the position & joining the team at Mash.
• The most interesting AI product you’ve used recently, why you chose that one, and what it helped you accomplish.
• A product you’ve built, or a side-hustle you have.