Software Licensing Specialist

Key Responsibilities:

• Manage the end-to-end software licensing and maintenance renewal lifecycle, ensuring timely, accurate, and customer-focused execution.
• Prepare and maintain software licensing quotes for new licenses, renewals, upgrades, and cross-grades using Salesforce, Jira Service Management, vendor portals, and Microsoft Excel.
• Research customer contracts, licensing entitlements, renewal history, and software requirements to ensure quote accuracy, licensing compliance, and successful renewals.
• Manage and prioritize software licensing requests, renewal opportunities, and purchase orders while meeting service level expectations and business priorities.
• Serve as the primary point of contact for software licensing and renewal inquiries, providing exceptional customer support throughout the sales and renewal lifecycle.
• Partner with Sales, Professional Services, Consulting Delivery, Finance, Accounts Receivable, Collections, and software vendors to support licensing opportunities and deliver a seamless customer experience.
• Identify renewal, cross-sell, and upsell opportunities and collaborate with the Sales team to maximize customer value and revenue growth.
• Maintain accurate customer, contract, licensing, and renewal records in Salesforce and other business systems, ensuring data integrity.
• Prepare renewal pipeline, operational, and management reports while tracking renewal performance and renewal outcomes.
• Contribute to process improvements by documenting, streamlining, and automating licensing and renewal workflows to improve operational efficiency.

Qualifications & skills:

• Bachelor's degree in Business, Commerce, Information Technology, or a related field.
• 2+ years of experience in Software Licensing, Software Renewals, Sales Operations, Sales Support, Customer Success, or Contract Administration.
• Experience supporting B2B SaaS software licensing and subscription renewals.
• Experience preparing software licensing quotations and managing renewal pipelines.
• Proficiency in Salesforce CRM and Microsoft Excel.
• Strong analytical, research, and problem-solving skills with exceptional attention to detail.
• Excellent customer relationship management and stakeholder management skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience collaborating with global teams across multiple time zones.
• Curiosity and willingness to continuously learn software products, licensing models, and vendor programs.

Preferred Skills:

• Experience with Salesforce automation or workflow configuration.
• Experience in Sales Operations, Contract Administration, or Software Licensing Renewals.
• Hands-on experience with Atlassian products (Jira, Jira Service Management), AWS Marketplace, Splunk, or Agile/DevOps tools.
• Experience working with software vendors and channel partners.
• Exposure to subscription-based SaaS business models.